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Outage tracker

Dropbox: the full evidence record

The last 24 hours in detail, 60 days of measured availability, a 12-month summary, our own incident log, Dropbox's declared record, and how the two compare.

← Back to Dropbox's live status

We started measuring Dropbox on August 8, 2026, which is 60 days ago. Everything below covers that period, not the full 90 days a longer-tracked service would show.

Email me the next time we see Dropbox go down

Measured by our own probes from ten regions, not Dropbox's status page. One email when a measured outage opens and one when it closes, after you confirm the address. No account, no card.

The last 24 hours

What happened most recently, on one time axis: our own probe readings by surface, how many people reported a problem, and what Dropbox's own status page declared. Below it, any public chatter we saw about Dropbox and the extra probe it triggered.

The last 24 hours on one axis: what our probes read for each surface we check, how many people reported a problem, and what Dropbox's own status page declared. Three records side by side; none of them changes another.

Our probes, web
Unverified user reportsNo reports about Dropbox in the last 24 hours, which is not evidence that nothing is wrong.
Dropbox's status page
  1. Paper sharing may not be working as expected: minor incident, from before this window to now, still open per their page.

Each probe cell is the worst reading across every region in that quarter hour: one region that did not answer colours the cell, never an average. An amber cell is a reading that answered, but at three times or more its 7-day median for three checks running: slow is not down, and we say which. A filtered reading stays neutral, because a refused probe is not an outage. Report bars count unverified reports, not people we verified; they never change our reading. The status-page lane is Dropbox's own declaration, shown as they made it.

Third-party chatter, labeled

Public posts from the last hour that mention Dropbox next to an outage word (“down”, “outage”, “not working”). This is what other people said in public, collected by keyword: not something we measured, and not the user reports above. It never affects the verdict.

No matching public posts in the last hour from the sources we watch.

Availability by region

Availability is measured probes that succeeded, divided by every probe we attempted, per region. Not interpolated, not smoothed, and never computed for a region with zero recorded samples.

RegionAvailabilityProbes recorded
US-East99.98%8316
US-West100.00%8203
Europe100.00%8125
Asia-Pacific100.00%7870
US-Central100.00%2392
Canada100.00%2393
UK100.00%2391
Southeast Asia100.00%2360
Australia100.00%2355
South America100.00%2380

Monthly summary

Tracking Dropbox since Aug 8, 2026. In that time our probes detected no outage. Months before that date are not tracked and carry no figure.

MonthUptimeOutagesDowntime
Nov 2025not tracked
Dec 2025not tracked
Jan 2026not tracked
Feb 2026not tracked
Mar 2026not tracked
Apr 2026not tracked
May 2026not tracked
Jun 2026not tracked
Jul 2026not tracked
Aug 2026 from Aug 8, 2026100%00 min
Sep 2026100%00 min
Oct 2026100%00 min

Uptime here is the share of each month in which our probes had no outage open for Dropbox: two consecutive failed readings from a region opens one, the first clean reading closes it. Any detected outage counts, including one seen from a single region, and an outage that crosses midnight on the first of a month is counted in both months with its minutes split. User reports, public posts and Dropbox's own status page contribute nothing to these figures.

Our incident log

Every outage our own probes detected for Dropbox in the last 90 days, or since we started measuring it if that is more recent. This list is probe-only: Dropbox's own declared incidents appear further down this page in their own attributed section, never merged with what we measured here. User reports live on the live page, in their own labeled block.

No outages detected for Dropbox since we started measuring it on August 8, 2026. We show nothing from before that date.

Their declared record

Dropbox's own incident history, taken from their public status feed. This is their account of what happened, not our measurement, and it never changes the incident log above or the other way around.

Some customers are unable to access certain website routes and features.Partial outage
Sep 9, 2026, 9:36 PM UTC to Sep 9, 2026, 10:35 PM UTC (59 min)resolved
their latest update (Sep 9, 2026, 10:35 PM UTC): This incident has been resolved.
Paper sharing may not be working as expectedOngoing, minor incident
Sep 3, 2026, 10:32 PM UTC, open for 31d 22h so farinvestigating
their latest update (Sep 3, 2026, 10:32 PM UTC): Some users may be unable to share Paper docs. We are working to fix the problem as quickly as we can. We’ll share another update shortly.
Customer support via telephone may be unavailable for some usersMinor incident
Sep 3, 2026, 10:13 PM UTC to Sep 4, 2026, 5:02 AM UTC (6h 49m)resolved
their latest update (Sep 4, 2026, 5:02 AM UTC): This incident has been resolved.
Some Dropbox Protect features are not working correctlyMinor incident
Aug 25, 2026, 11:14 PM UTC to Aug 26, 2026, 11:01 AM UTC (11h 47m)resolved
their latest update (Aug 26, 2026, 11:01 AM UTC): This incident has been resolved.
Dropbox is not working as expected for some usersMinor incident
Aug 21, 2026, 1:18 PM UTC to Aug 21, 2026, 3:12 PM UTC (1h 55m)resolved
their latest update (Aug 21, 2026, 3:12 PM UTC): This incident has been resolved.
Dropbox is not working as expected for some usersMinor incident
Jul 23, 2026, 3:12 PM UTC to Jul 23, 2026, 3:36 PM UTC (25 min)resolved
their latest update (Jul 23, 2026, 3:36 PM UTC): This incident has been resolved.
Shared content downloads are degradedMinor incident
Jun 8, 2026, 7:43 PM UTC to Jun 12, 2026, 4:54 PM UTC (3d 21h)resolved
their latest update (Jun 12, 2026, 4:54 PM UTC): Shared content downloads on Dropbox is back up and running! Thanks for bearing with us.
Opening a video or audio file might not be working for usersMinor incident
May 27, 2026, 8:05 PM UTC to May 27, 2026, 10:31 PM UTC (2h 26m)resolved
their latest update (May 27, 2026, 10:31 PM UTC): This incident has been resolved.
Availability was impacted across a number of servicesAll systems operational
May 18, 2026, 7:11 PM UTC to May 18, 2026, 5:00 PM UTC (0 min)resolved
their latest update (May 18, 2026, 5:00 PM UTC): A number of services across Dropbox experienced slower than expected load times between 17:01:50 and 17:42:50 UTC. This included the ability to add members to teams and share content.
Dropbox may be unavailable for some usersPartial outage
Apr 15, 2026, 3:51 AM UTC to Apr 15, 2026, 4:16 AM UTC (25 min)resolved
their latest update (Apr 15, 2026, 4:16 AM UTC): This incident has been resolved.

Showing the 10 most recent of 55 incidents Dropbox has declared in the history we hold.

These entries are Dropbox's own declarations, taken from their public status feed, shown separately from the outages we detected ourselves. Their page publishes what they choose to publish: an incident missing here means they did not declare one, not that nothing happened, and an incident here is their account, not our measurement. Neither record ever changes the other.

The scorecard

How Dropbox's status page compared with what we measured, for every outage above that falls inside the window we have been capturing their claims.

We started recording Dropbox's own status page on August 20, 2026, 46 days ago. This comparison covers that period only, we do not reconstruct what they said before it, and we compare only inside outages we measured ourselves.

We have not measured an outage for Dropbox since we started recording their status page, so there is nothing to compare. That is a short measurement window, not a track record.

Dropbox decides what their status page covers, and it may report per component while our check reaches one surface from ten regions. We state what each side measured and leave the conclusion to you. If Dropbox believes a figure here is wrong, we publish corrections as prominently as the original.

Full detail on what a probe does and does not prove is in the methodology page.