Prime Video: SLA evidence report

2026-09-05 to 2026-10-05 · measured by RealUptime from independent regions · generated Oct 5, 2026, 9:53 PM UTC

Prime Video: SLA evidence report

Measured downtime: 40h 59m; Across 27 outages in this window.
Window: 2026-09-05 to 2026-10-05; UTC, 30 days.

Sep 28, 2026, 8:56 PM UTC to Sep 29, 2026, 12:55 AM UTC
Single region: UK (reopened, counted as one outage)
3h 59mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 28, 2026, 5:56 PM UTC to Sep 28, 2026, 6:56 PM UTC
Single region: UK
59.8mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 28, 2026, 5:56 AM UTC to Sep 28, 2026, 7:56 AM UTC
Single region: UK (reopened, counted as one outage)
2hmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 27, 2026, 2:56 PM UTC to Sep 27, 2026, 3:55 PM UTC
Single region: UK
59.9mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 23, 2026, 1:02 AM UTC to Sep 23, 2026, 6:32 AM UTC
Single region: Europe
5h 30mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 20, 2026, 7:53 PM UTC to Sep 20, 2026, 10:19 PM UTC
Multiple regions: UK, Southeast Asia (reopened, counted as one outage)
2h 27mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 20, 2026, 5:53 PM UTC to Sep 20, 2026, 6:50 PM UTC
Single region: UK
57.3mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 20, 2026, 4:53 AM UTC to Sep 20, 2026, 5:50 AM UTC
Single region: UK
57.4mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 19, 2026, 7:52 PM UTC to Sep 19, 2026, 8:50 PM UTC
Single region: UK
57.5mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 18, 2026, 8:30 PM UTC to Sep 18, 2026, 9:49 PM UTC
Multiple regions: Europe, Asia-Pacific
1h 19mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 18, 2026, 9:52 AM UTC to Sep 18, 2026, 10:50 AM UTC
Single region: UK
57.2mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 18, 2026, 12:02 AM UTC to Sep 18, 2026, 1:58 AM UTC
Single region: South America (reopened, counted as one outage)
1h 56mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 14, 2026, 6:50 PM UTC to Sep 14, 2026, 8:48 PM UTC
Single region: UK (reopened, counted as one outage)
1h 58mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 14, 2026, 11:16 AM UTC to Sep 14, 2026, 12:00 PM UTC
Single region: US-Central
44.7mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 14, 2026, 1:50 AM UTC to Sep 14, 2026, 4:48 AM UTC
Single region: UK (reopened, counted as one outage)
2h 57mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 13, 2026, 5:50 PM UTC to Sep 13, 2026, 6:50 PM UTC
Single region: UK
59.8mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 12, 2026, 4:56 AM UTC to Sep 12, 2026, 5:48 AM UTC
Single region: South America
52.4mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 12, 2026, 12:56 AM UTC to Sep 12, 2026, 2:47 AM UTC
Single region: South America (reopened, counted as one outage)
1h 52mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 11, 2026, 8:56 PM UTC to Sep 11, 2026, 10:47 PM UTC
Multiple regions: South America, UK
1h 51mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 11, 2026, 3:47 AM UTC to Sep 11, 2026, 4:46 AM UTC
Single region: UK
58.7mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 9, 2026, 12:54 PM UTC to Sep 9, 2026, 1:52 PM UTC
Single region: South America
58.7mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 9, 2026, 10:54 AM UTC to Sep 9, 2026, 11:51 AM UTC
Single region: South America
57.8mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 9, 2026, 7:09 AM UTC to Sep 9, 2026, 7:58 AM UTC
Single region: US-Central
49.8mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 9, 2026, 12:47 AM UTC to Sep 9, 2026, 1:20 AM UTC
Single region: UK
33.7mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 8, 2026, 5:07 AM UTC to Sep 8, 2026, 5:55 AM UTC
Single region: US-Central
48.0mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 7, 2026, 6:46 PM UTC to Sep 7, 2026, 7:36 PM UTC
Single region: UK
49.9mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period
Sep 6, 2026, 11:04 AM UTC to Sep 6, 2026, 11:51 AM UTC
Single region: US-Central
47.3mmeasured in this window
Prime Video's claim at the time: No claim history exists for this period

27 earlier outages in this window happened before we began keeping a record of Prime Video's own status-page claims, so no claim comparison exists for them.

What we probed

primary

https://atv-ps.amazon.com/cdp/catalog/GetPlaybackResources

secondary

https://www.primevideo.com/

Estimate an SLA credit

Enter what you pay Prime Video for this period and their own stated SLA target. This estimates a credit from the measured downtime above. It is one common way to reason about an SLA credit, not Prime Video's own contract terms, and it is not a legal determination. RealUptime is not counsel.

Fee for this periodTheir stated SLA (%)

Based on 2,458.8 measured downtime minutes across this report's window.

Methodology

Every outage above is a period our probes measured Prime Video as down from enough of the regions we check it from to count as a real outage, not a single unreliable reading (see how we tell the difference). Measured downtime is the wall-clock time inside the window an outage's regions were failing; regions failing together still count as one outage, not one per region.

Prime Video's claim at the time comes from their own public status feed, polled on our own schedule, and is shown separately from what we measured. We never change our own reading based on what a vendor claims, and their claim never becomes our reading.

This is one external observation from RealUptime's own regions, not Prime Video's own SLA measurement, which is usually defined against their own instrumentation and may cover a different scope than what we probe. The credit estimate above is a starting point for a conversation with Prime Video, not a legal determination, and RealUptime is not counsel.